--- title: "Microsoft Teams Phone Management & Consulting" date: 2025-03-26T08:54:00-07:00 author: Entergrade canonical_url: "https://entergrade.com/" section: Pages --- # Microsoft Teams Phone gets organizations most of the way. We do the rest. Entergrade replaces manual work with centralized control, automation, and real reporting, so you can run Teams Phone efficiently at enterprise scale. [ Book a demo ](https://entergradesolutions.pipedrive.com/scheduler/4xpLjxFK/discovery-meeting) [ Contact us ](https://entergrade.com/contact) ![Entergrade dashboard for Microsoft Teams Phone management and administration](https://assets.entergrade.com/images/Entergrade-dashboard-for-Microsoft-Teams-Phone-management-and-administration.png) ![Modern work with specialization black 1 2](https://assets.entergrade.com/images/Modern-work-with-specialization-black-1-2.png) ![Connex Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Connex_Black.png) ![Suncorp Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Suncorp_Black.png) ![WCB Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/WCB_Black.png) ![Wajax Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Wajax_Black.png) ![Ooma Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Ooma_Black.png) ![Steeves Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Steeves_Black.png) ![Group Health Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/GroupHealth_Black.png) ![Cloud Revolution Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Cloud-Revolution_Black.png) ![Bri Comp Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/BriComp_Black.png) ![Connex Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Connex_Black.png) ![Suncorp Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Suncorp_Black.png) ![WCB Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/WCB_Black.png) ![Wajax Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Wajax_Black.png) ![Ooma Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Ooma_Black.png) ![Steeves Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Steeves_Black.png) ![Group Health Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/GroupHealth_Black.png) ![Cloud Revolution Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/Cloud-Revolution_Black.png) ![Bri Comp Black](https://assets.entergrade.com/customer-logos-bw-new/_AUTOx80_crop_center-center_none/BriComp_Black.png) ## The tools Microsoft Teams is missing From operational management and reporting to advanced routing and emergency notifications, Entergrade helps organizations extend Microsoft Teams beyond native limitations. ### TeamsBoss Simplify Microsoft Teams Phone management at scale. Automate repetitive admin tasks, manage policies and number inventory from one console. - Bulk user provisioning - Phone number inventory & lifecycle - No PowerShell required [ Learn more ](https://entergrade.com/products/teamsboss) ### Archiver Turn Microsoft Teams and Microsoft 365 activity data into actionable insight. Centralize reporting and analytics to improve visibility and decisions. - Call, queue & agent analytics - Presence, rooms & Copilot adoption - Data stays in your Azure tenant [ Learn more ](https://entergrade.com/products/archiver) ### Enhanced Call Router Deliver smarter call experiences in Microsoft Teams. Route calls dynamically on business logic that native Teams can’t handle. - Area code, skills & presence-based routing - Hotlines, rollover & shared calling - No per-agent licensing [ Learn more ](https://entergrade.com/products/enhanced-call-router) ### EmergencyConnect Make sure the right people get notified when emergency calls happen. Improve response coordination and organizational readiness. - Multi-channel alerts: SMS, email & desktop - Dispatchable location enrichment - Singlewire InformaCast integration [ Learn more ](https://entergrade.com/products/emergencyconnect) ## A platform built for the realities of enterprise Teams environments What works for 50 users, doesn’t work for 5,000. Microsoft Teams Phone wasn’t built for complex business operations. That’s where Entergrade comes in. 1. ### Reduce admin time Bulk operations, templates, and self-service replace manual ticket queues and PowerShell sessions. 2. ### Cut operational complexity One source of truth for policies, numbers, sites, and routing — no more cross-tool reconciliation. 3. ### Full visibility Live dashboards for usage, call quality, agent performance, and capacity planning across the org. 4. ### Scale without headcount Add thousands of users, sites, or numbers without adding admins. Automation and scalable systems absorb the growth. - ### 100k+ Phone numbers managed - ### 1M+ Calls handled monthly - ### 14× Microsoft MVP awards - ![Modern work with specialization black 1 2](https://assets.entergrade.com/images/Modern-work-with-specialization-black-1-2.png) ## Microsoft expertise that goes beyond software When you need senior-level advisory support and hands-on execution, our Microsoft MVP-led consulting teams work directly alongside your IT and communications leaders, bringing practical expertise and a collaborative approach to every engagement. We’ve never met a Microsoft challenge we didn’t like. Advisory ### Microsoft Consulting Strategic MVP-led Microsoft 365, Teams, and Teams Phone advisory. New deployments, migrations, automation, unique business challenges. - Deep Microsoft Teams Phone expertise - Microsoft Advanced Calling Specialization - Trusted by Fortune 500s globally - Pioneers in the AI Voice space [ Talk to an expert ](https://entergrade.com/contact) Assessment ### Teams Phone Health Check A 360° assessment of your Teams Phone environment. Find configuration, performance, licensing, and reliability issues. - Uncover configuration issues - Resolve service issues - Optimize licensing - Actionable recommendations report [ Book a Health Check ](https://entergrade.com/contact) Innovation ### AI Acceleration Accelerate secure Microsoft Copilot and AI adoption. We identify high-impact use cases that deliver measurable ROI. - Copilot readiness assessments - Custom connectors - Use case discovery and identification - Copilot Studio and Azure AI [ Plan your AI program ](https://entergrade.com/contact) ## Trusted by organizations managing thousands of Teams users across complex environments. “Entergrade has been a trusted advisor in helping us navigate Microsoft Teams solutions for our enterprise clients, including major financial and government organizations. Their expertise and collaboration have been invaluable to our success.” ![Connex Black](https://assets.entergrade.com/images/customer-logos-bw-new/Connex_Black.png) Todd Duffin, Senior Vice President, Enterprise Sales “Entergrade played a critical role in our transition from a failing legacy Mitel phone system to Microsoft Teams. Their expertise ensured a smooth migration, allowing us to fully leverage our existing Microsoft investment while improving reliability and efficiency.” ![Suncorp Black](https://assets.entergrade.com/images/customer-logos-bw-new/Suncorp_Black.png) Curtis Keffer, IT Infrastructure Manager “We wanted to expand into the Microsoft Teams market, and Entergrade helped make it happen. Their deep technical expertise eased the integration of our phone infrastructure with Teams, enabling us to grow our service offering. The self-service portal they contributed to building has been a game-changer.” ![Ooma Black](https://assets.entergrade.com/images/Ooma_Black.png) Hasan Alshantti, Product Manager “Entergrade brings innovation to the table that addresses the nuanced challenges of the Microsoft Teams Phone ecosystem. Their technology reduces friction and unlocks incremental value, enabling us to deliver better solutions to our clients, faster. They’ve been an outstanding partner.” ![Cloud Revolution Black](https://assets.entergrade.com/images/Cloud-Revolution_Black.png) Adam Ball, Co-Founder & Principal Solutions Architect ## Why Entergrade? Here are just a few reasons why Fortune 500 organizations globally trust Entergrade to deliver critical tooling and consulting support. ### Deep Microsoft Teams expertise Proud to be a Microsoft Solutions Partner with an Advanced Calling Specialization and a TAP Program participant. ### Designed for real-world operations Not theoretical tools. Our solutions are built from real enterprise customer environments and challenges. ### Works with Teams, not against it Because our software is built for Microsoft Teams, it enhances your existing environment without requiring you to replace your current infrastructure. ### Certified to enterprise standards SOC 2 Type II and ISO/IEC 27001:2022 certified. Our name comes from enterprise grade. That’s the standard we build and operate to. ## Run Microsoft Teams Phone efficiently at enterprise scale. Book a 30-minute consult with one of our Microsoft experts. We’ll walk through the issues and opportunities you’re seeing and discuss how Entergrade can help. [ Contact us ](https://entergrade.com/contact) [ Book a demo ](https://entergradesolutions.pipedrive.com/scheduler/4xpLjxFK/discovery-meeting) ## The top questions we get asked Answers to the questions we get from the CIOs, directors of IT, and technical specialists evaluating us. ### Don't see your question? Our team will get back to you within one business day. [ Ask our team ](https://entergrade.com/contact) #### Do we need to replace Microsoft Teams? No. Entergrade works alongside Microsoft Teams, not in place of it. Our tools connect to your existing tenant and are built on Microsoft’s own admin APIs. We close operational gaps in management, reporting, routing, and emergency notification. Your users keep working in Teams exactly as they do today and your admins manage the rest without another specialized skillset or added headcount. #### Is this a contact center solution? No and we don’t aim to be. We sit between Teams Phone and a full contact center for organizations that need more that what Teams Phone offers natively but who don’t want to commit to deploying a full contact center solution. We offer rules-driven routing, call interception, agent rollover, and real-time call notifications, without the cost and complexity of deploying a full contact center. That’s [Enhanced Call Router](https://entergrade.com/products/enhanced-call-router). #### Why can't we just use native Teams? You definitely can and for some smaller organizations that’s enough. Most, however, hit limitations in three places as they scale: reporting, routing, and day-to-day management. That’s exactly where Entergrade comes in. Not sure where your environment stands today? A [Teams Phone Health Check](https://entergrade.com/services/teams-phone-health-check) will show you. #### Do we still need PowerShell? No. Entergrade replaces manual scripting with centralized, user-friendly controls in a secure dashboard. That’s [TeamsBoss](https://entergrade.com/products/teamsboss): no scripts, no advanced certifications required. #### How long does it take to implement? Most solutions deploy within an hour, not weeks or months. Where guided setup makes sense (as in complex routing scenarios) our specialists work alongside your team to get you live quickly. [Book a demo](https://entergrade.com/contact) and we’ll scope it for your environment. #### What's your stance on data security? Security isn’t an afterthought for us. Entergrade is SOC 2 Type II and ISO 27001 certified, and customer data remains within your environment where required. You can review our certifications and practices any time in our [Trust Center](https://trust.entergrade.com/). #### Why don't you show pricing? Because solutions are scoped to your environment and needs. Our goal is clear ROI through reduced operational overhead, not one-size-fits-all pricing. Where pricing is standardized, you can see it directly on our Azure Marketplace listings for [TeamsBoss](https://marketplace.microsoft.com/en-us/product/entergrade.teamsboss_2026_02?tab=Overview), [Archiver](https://marketplace.microsoft.com/en-us/product/entergrade.archiver?tab=Overview), and [EmergencyConnect](https://marketplace.microsoft.com/en-us/product/entergrade.emergencyconnect_2025_12?tab=Overview). #### Will this work with our existing carrier setup? Yes. Entergrade is carrier-agnostic and works with your existing Teams Phone configuration: Calling Plan, Direct Routing, or Operator Connect. ## Latest from Entergrade View all resources [ ![Microsoft Teams Phone Multi Line Blog Post](https://assets.entergrade.com/images/Microsoft-Teams-Phone-Multi-Line-Blog-Post.jpg) ### Multi-Line Comes to Microsoft Teams Phone: What It Means for Enterprise Migrations Microsoft has begun rolling out native Multi-Line support for Teams Phone. ![Photo Eswar 1](https://assets.entergrade.com/images/Photo_Eswar-1.jpg) Eswar Kombankulam 7 Jul, 2026 ](https://entergrade.com/blog/multi-line-comes-to-microsoft-teams-phone-what-it-means-for-enterprise-migrations) [ ![Singlewire Blog Feature Image 1](https://assets.entergrade.com/images/Singlewire-Blog-Feature-Image-1.png) ### Entergrade Partners with Singlewire to Strengthen Emergency Notifications in Microsoft Teams The partnership will allow emergency alerts to reach internal response teams across devices and locations. ![Icon White on Blue](https://assets.entergrade.com/images/Untitled-design-12.png) Marketing 6 Mar, 2026 ](https://entergrade.com/blog/entergrade-partners-with-singlewire-to-strengthen-emergency-notifications-in-microsoft-teams) [ ![Trust Center Blog Post Image Computer Option](https://assets.entergrade.com/images/Trust-Center-Blog-Post-Image-Computer-Option.png) ### Introducing the Entergrade Trust Center We’re proud to launch a centralized destination for info about our certifications, controls and practices. ![Paul Vaillant Headshot](https://assets.entergrade.com/images/Entergrade_07.JPG) Paul Vaillant 7 Jan, 2026 ](https://entergrade.com/blog/introducing-the-entergrade-trust-center)